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“Hi ,

I received my orders last week and have to say I was very very impressed with the service SUMA provided. The delivery driver was very helpful, polite and an all-round very pleasant chap! Just wanted to say thanks for making the first order run as smoothly as it possibly could have gone.

Feb 2014”

“Hi ,

All I can say is, from start to finish it has been a straight forward, enjoyable experience, we ordered from the book offers, and non offers, no problems ordering, no problems with delivery, we are really happy, really love our food items, will be ordering again, never have to set foot in a supermarket again, so from us here a Big thankyou Suma people.

Philly & Jason Feb 2014”

Dear all at Suma,

Just writing to ask – what do you think you are playing at?
I opened a can of Suma organic chopped tomatoes – it was full of chopped tomatoes.
Where was 1/3 a can of tomato juice? where was all the horrible tomato skin? & those really hard bits where the stalk is attached?
This wasn’t just one can, it was all 12 in the case!!!!!

Now this filling a can up with what it says on the label, seems to be getting a habit with you – your baked beans (the world’s most delicious btw – even I will eat them!) – full to the top with beans that are just coated with sauce. I am used to a tin being 3/4 full of beans & the rest being a watery, vinegary, bland sauce.

Raising the expectations of the consumer like this – you will be getting other manufacturers a very bad name!

“Thanks & keep up the good work”

“Hi ,

I received my first order on Monday. I was really happy with the service received in setting up the account and was really impressed that the order arrived exactly when the driver said he would be with me. Couldnt ask for more than that.
Nice to find another wholesaler for ordering my chilled and frozen items and for it to be a pleasant experience dealing with you.
So thankyou. Kind regards

Mel August 2012”


Just received my latest Suma order and wanted to say thanks once again for great service!
The sparkling apple juice, as part of a promotional offer, was added to my order with no fuss- much appreciated.
Our delivery driver, Bob, is always a pleasure to have a quick chat with whilst we help unload
Suma is a breath of fresh air! Thanks! Please pass on our thanks to all concerned!”

Beccy July 2012″

“Hi Suma,

I have to say that so far the Suma experience has been rather impressive. We have been running a small food group with neighbours for about ten years and until recently ordering through Community Foods (or rather their off shoot, Natural Connection). It was never very easy to deal with them and when we last tried to order it became clear that they are having very serious problems. So we have defected to Suma and now realise that we should have done it ages ago.”

Hi Melanie,

We are just wading through all the Raffle winner notifications & Thank you letters! Hadn’t got up to the “S’s” for Suma yet!
Yes, your box of Products arrived really promptly.

We were able to use all the products to provide absolutely loads of Tombola prizes and all the winners were well impressed with their goodies.

The sun shone for us and really brought the crowds out. We raised just over £1600 which was an awful lot of £1 tickets!! This will go along way to help pay for emergency kennelling in June. The event really raised Hope Rescues profile too and looks like resulting in more volunteers and Foster homes which is excellent.

This was only possible with the kind support of Companies such as Suma and we thank you so much for your kind donation.”

Kind regards Joe & Jane May 2012

Hi Melanie,

I hope you had a wonderful Christmas. Thank you so much for such an incredibly kind and generous delivery of the hamper. That was really brilliant and made a big difference to the Kids Company this year, thank you very much – We really appreciate it!

Have a great New Year.

Very best, Anthony Rickards Jan 2012

Dear Suma,

I am writing to you on behalf of the Enterprise Group of St Luke’s and St
Matthew’s Primary School in Dundee. We would like to express our sincere thanks
for your generosity in supporting our enterprise group in school, “Tayside
Treats”, to create Scottish hampers and jute bags in the lead up to the
Christmas period. We are happy to announce that the majority of our products
are now sold, with the rest likely to be sold within the first week of our
return to school.

The money raised will be going towards a fund we are continually working
towards raising for both the school and our chosen charity, Tayside Children
with Cancer and Leukaemia. The presentation of these monetary donations to both
causes will take place towards the end of the school year, giving the children
in the group more time to organise new products, services and events.

From being personally involved in the project, I am very pleased at the outcome
in terms of both profit and the skills and experiences the children have had
the privilege to gain. They gave up their own time after school to make the
products over several weeks and were very proud to sell them at our local
Church Fayre and at an enterprise event at the Wellgate Shopping Centre in

Liam Sturrock (Teacher in charge of the Enterprise Group) Jan 2012

Hi Melanie and team

The Incredible Veggie Roadshow in Liverpool on 26 Nov was a roaring success in probably the most stunning venue we have ever had! It was busy all day, all the stalls did well; the cookery demos and talks were packed – and everyone loved the free food samples, hot and cold. Despite the free food, the venue’s own café still took £800 selling all vegan food, much to their surprise!

Staff and punters were utterly delightful and friendly and we felt really welcomed – it’s not a stereotype about Scousers then!

Thank you again to all at Suma for your support and generous donations. Our next show is Sat 4th Feb in Cambridge.” Kind regards Jane Easton. December 2011

Dear Suma,

After several weeks, of being margarineless, I finally got my hands on your new recipe Suma Sunflower Margarine. As the mum of 2 teenagers with multiple food allergies, your margarine is the only one they can safely use. And we use a lot of it (I now have a freezer with 36kg of the stuff!). I know many parents of autistic children on special diets rely on this too.

It’s not identical …to the old recipe, slightly lighter in colour and with a different taste – blander & not so strong, which IMHO is a good thing, it still spreads and bakes fabulously.
So far everything I’ve made with it, griddle cakes, crumble, cakes, biscuits & sandwich construction have turned out brilliantly and not a bad reaction from the boys either.”

So from the Le Bretons a huge THANK YOU for working so hard to get this back in stock & to us (you went the extra mile) with very best wishes. Nov 2011

Just a quick thank-you note to the driver who very kindly separates out all
the order so we don’t have to scrummage through it.

Have a good week-end all…Simon. July 2011
Hi Melaine, thank you so much for helping set up and put together the information we needed to provide to our guests. It was been a pleasure communicating with yourself and all the kind people at Suma. You have all shown great customer service and gave us creative ideas for our wedding gift. .
Our invites are out which include the information for people to contact Suma, we hope orders/credit to our account is soon added and guests find it easy to do. We’ll be in touch after the big day to then make arrangements to order, collect and enjoy our goodies.

Thanks again. Richard and Lisa . July 2011
Hi Suma
Just to let you know the kitchen and CoCoe’s at Strattons nominated you as our best green national supplier and we have just heard (see below) that you have been shortlisted for this award. Thank you for your fabulous service, excellent ethical products and friendly efficient service. We are keeping our fingers crossed for the 23rd May when the winner will be announced at The Savoy in London.

Very best wishes, Vanessa & Hannah Scott Directors of Strattons Hotel. May 2011
Hello Emma, Fantastic, awesome, wonderful……
You have made my life so much easier and reduce the possibility of mistakes even further. This fits so well with my automated system I use for my buying group.
Thank you so much

Nigel Wallis . January 2011
We would like to wish you all a very happy Christmas and a successful new year
Thank you for your help in making our business successful.

Tara’s Organic Foods. Jan 2011
I am the office manager of a nursery in Newcastle upon Tyne, we are quite different to many nurseries as we are a cooperative. Essentially this means that we are non-profit making, therefore rely heavily on fund raising events throughout the year to provide us with extra resources for the nursery. This year we are saving funds to restore the outdoor area for the children and as part of our fundraising initiative we chose to host a Christmas raffle….always recieves a good response from Parents. As an existing customer of Suma Wholefoods i enquired about a possible donation to go towards our Christmas hamper, in the past they have always found something to donate , which is always gratefully recieved. This year the donation from Suma was outstanding, we were able to put together a magnificent hamper using the many Suma products. Communication between myself and the respresentatives was excellent and when the parcel arrived it was evident that a great deal of thought had gone into the donation, as it had a strong Christmas theme. We are very grateful for this very generous donation, and pleased wih the level of exceptional service i recieved from the representatives. Thank you Suma Wholefoods!
Dawn Taylor . December 2010
Hi I’d just like to send a message of appreciation to you for your pea soup, as I was impressed with the taste and quality of it when I bought it. Great that it’s organic and ethical too. The retailer that I bought it from was Out of this World (organic and ethical health food store) on Vicar Lane in Leeds if that’d be useful for you. Just thought you might like to know.
Katherine Parker . October 2010
Hi Suma, we just wanted to say thank-you so much for today. The whole team at Suma were really great. Would also like to say sorry for the short notice, and a big thank-you for the tea and chocolate cake. Your company really excelled at serving its customer to a very high level. We hope to see you very soon.
Shanaz, October 2010
Thank you so much for getting my first delivery to me on time, ready for the opening! It was all pretty chaotic in the final days and it was brilliant to have such good service.
Jonathan Bowman, Cherry Tree Farm Shop, September 2010
Hello, With regards to my order delivered today, account number 1*****. I rang your claims line to report a missing item, which I have found tonight. It was invoice number A***** and the item was MX056 Nutty crunch £6.15. I apologise for messing you around.
This was my first order with you and I have been very impressed. It has been simple to set up and order and your staff are lovely. Thankyou.

Sophie Allen, June 2010
I just wanted to email to say a huge thank you for the soup you helped supply for our Trailtrekker event which took place this last weekend. It was a fantastic event and we are expecting to raise over £350,000 in fundraising from it, which will make a huge difference all over the world.
The weather was fantastic on the Saturday morning when the walkers set off, though it did get quite cold during the night and we had slight bit of rain on the Sunday morning. However 72% of the walkers completed the tough gruelling challenge of walking the non stop 100km route across the Yorkshire Dales, all with big though very tired smiles on their faces. However they couldn’t have done it without the energy and boost the soup gave them along the way!
So on behalf of the walkers, volunteers, staff members and of course myself, thank you very much for your generosity, it made a big difference to the participants who were very grateful indeed.
On to our next event known as Trailwalker which will be taking place in July. Let’s hope it is as much of a success as Trailtrekker was this year. Many thanks again.

Zinnat, June 2010
I want to thank you for the samples you have sent for the events we are taking part of. Some of these have already taken part, and the Real Foods Team certainly made an impression, and the public was truly interested in the samples we gave away. This wouldn’t have been possible without your help. Since this events started we have had an increase in new customers, from the School we ‘ve had parents coming in with the recipe book in hand and I am glad to say that we will all benefit from them.Thanks again for your support in such short notice.
Vanesa Kelly, Assistant Manager Real Foods Ltd. June 2010
Just wanted to say that today i tried your carrot and coriander soup and it was the best soup i’ve had in a long time. Thank you for making my vegan lunch tasty.
Trudy kweller. March 2010
John, the organiser of our big southern food group Fruity Nutters, rang to say that they’d just had their order
· on time
· without a single out of stock
· without a single error.
He thought thanks & congratulations were due.

John. February 2010
Dear Suma, Just like to say that the whole new shopping experience with Suma has been FAB! The order arrived with a very friendly driver and everything was correct. Really appreciate the level of service you offer and we look forward to placing future orders.
Sally & Jeremy Seeley. January 2010
Just wanted to send a big thank you from Liz & I for the invite to the Toilet Roll theatre. We both thoroughly enjoyed the show, which we found both amusing & informative. Well done to Suma, you must feel proud to be part of such a ‘Co-operative extended family’ & indeed pleased to get such a nice mention in the performance, it made me feel proud to have been associated & dealing with Suma myself for over 26 years now. Well done to all concerned.
Mark & Liz . October 2009
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